That they are open to inspection and regular audit reporting.
A steering group made of service users and those within the sector.
A mechanism for regular reporting and service user feedback.
Policies for the recruitment of staff that are based on the skills and competencies suitable for the job. All staff should have undergone an enhanced DBS check.
Staff and volunteer training and development as an ongoing process and regularly reviewed in line with changing trends, legislation, and UK policy.
Complaint and whistleblowing procedures.
Staff and volunteer welfare policies that work to prevent and respond to vicarious traumatisation and/or burnout.