High Quality Advice and Support

High Quality Advice and Support

  • Be staffed by qualified professionals with appropriate training and knowledge (including case management, advocacy experience and trauma training).

  • Be able to provide advice quickly and efficiently on a range of matters, not only advice about the NRM process.

  • Have the ability to give, or facilitate access to, one-to-one non-legal advice in a confidential setting.

  • Provide access to 24/7 interpreting services.

  • Provide printed materials accessible in different languages.

  • Provide information and advice pathways accessible for people with disabilities.

  • Provide advice on entitlements and options including alternatives to the NRM, employment opportunities and the options for returning home.

  • Check systems to ensure that onward referrals are only made with the survivors informed consent.