• Freedom to leave at any time.

  • Access to free legal advice.

  • Face to face independent, specialist and needs-led support.

  • Casework management systems and dedicated caseworkers for advocacy support.

  • Advice and information on rights and entitlements, including but not limited to information about the NRM, in a language that people understand.

  • Multi-agency collaboration and reliable referral pathways.

  • Organisational processes to ensure that informed consent is at the centre of the service.